Analysis on the questionnaire survey of clinical pharmaceutical service objects of 22 Beijing hospitals

Key words: 
• clinical pharmacy /
• service object /
• satisfaction /
• survey

Abstract: Objective:To understand the satisfaction degree of clinical pharmaceutical service objects and provide data for the as- sessment of the clinical pharmacists' work.Methods:The study collected and analyzed statistically information about the satisfaction degree of 22 Beijing' s hospitals from the doctors,the nurses and the patients.Results:①The pharmaceutical knowledge which pro- vided by the clinical pharmacist that the doctors hope most is indications,side effects and their rates,disposition countermeasure to side effects and drug overuse.What the nurses hope are precautions,disposition countermeasure to side effects and drug overuse,com- patible stability of injections.While what the patients hope are precautions,administration and side effects.②Most of the doctors and nurses consider that the clinical pharmacists'work should be providing drug information,doing drug consultation and monitoring the ad- verse drug reaction.③Most of the objects consider that the clinical pharmacists' work,the level of the clinical pharmacists' profes- sional knowledge and their communicate skill are good.Very few objects consider them not good enough.④More than half of the doc- tors and nurses accept more than half of the clinical pharmacists' advice on rational drug use.⑤Most of the patients choose to consult doctors instead of pharmacists when they have drug questions.⑥Most of the objects consider that clinical pharmacists should improve their knowledge about diseases and drugs.Conclusion:The clinical pharmacists' work has been accepted by their service objects to a certain degree,but there are still many things to be done.